Interesting thread — brands actually use subtle convenience-based tactics to increase retention, not always deceptive ones.
One common strategy is to reduce user effort so customers stay longer. For example, digital utility services that let users check bills online quickly reduce friction and increase trust, simply because users don’t need to wait, call helplines, or deal with paperwork.
I recently noticed how a simple online bill lookup tool improves user experience by allowing instant bill checking through reference number. Tools like quick online bill check remove waiting time, which indirectly works as a retention mechanism — convenience = loyalty.
Brands don’t always manipulate; sometimes they win customers by giving them faster solutions.
